Terms and Conditions
We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.
Before placing an order, if you have any queries relating to these terms and conditions, please contact us!
Price & Payment Options
We accept Visa, Visa Debit Visa Electron, Maestro, MasterCard, Paypal.
If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.
Please see www.paypal.com for information on PayPal payments.
The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process.
FURTHER INFORMATION FOR OVERSEAS CUSTOMERS
We charge you for your order in Pounds Sterling. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer’s credit or debit card company. Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.
Credit Card Validation
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.
UK & EIRE Returns
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt, in the case of returns by post, and 28 days of receipt, in the case of returns to store.
To return an item by post, customers in the UK may use the freepost returns label included within their order.
Refunds will be credited to your original method of payment. Orders paid for using split payment.
Please also note that items must be returned with all of the barcode tags intact and with the dispatch note you received enclosed.
You also have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order.
Your statutory rights are not affected by our returns policy.
We guarantee to refund any item purchased on our website that you are not completely happy with when you return it to us in a saleable condition by post within 14 days of receipt. International purchases can only be returned by post.
You are required to return unwanted orders at your own cost. See Returns by Post (all Countries) for details.
Refunds will be credited to your original method of payment. Orders using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used.
Please also note that items must be returned with all of the bar-code tags intact and with the dispatch note you received enclosed.
If you are a customer in the European Union you have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Please see RIGHT TO CANCEL (EU CUSTOMERS) for details.
Return to the Gear Store
For your convenience, you can go to the Gear store to return an item. Please ensure that you take your dispatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back onto their credit/debit card.
Republic of Ireland customers – Please note: refunds in-store for items bought on-line will be paid in Euros by applying our payment providers current commercial exchange rate to the sterling price for the item on your dispatch note.
Return by Post (All Countries)
You can return an item by post within 14 days of receipt.
Please see How do I return an item by post? in the Returns section of our FAQs for information on how to make a return by post.
Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation code online if more than 14 days has passed since you received the items. See ‘How do I return an item by post?’ in the Returns section of our FAQs for further information on how to obtain a Returns Authorisation Number.
Please allow 28 days from the day the parcel is posted for your refund to be processed. The refund will be processed once your goods are received into our warehouse. We will email you to let you know once your parcel has been received and your refund has been processed.
Please note that it may take 2-3 working days for the refund to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from Gear. If a debit/credit card that was used to purchase the items expires before we process your refund please contact our Customer Services Team with your order number, postcode and new card details.
If you experience any difficulties with the online returns process please contact us!
RETURNING GOODS BOUGHT AS SPECIAL OFFERS
If you return a single item bought as part of a multi-buy discount offer (for example ‘buy 2 for £20.00’) you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
For combination purchases (“buy one, get one free” or “get the lowest priced item free”), you must return any free items or vouchers back for us to process a refund.
RETURNING GOODS WHICH ARE OF UNSATISFACTORY QUALITY OR UNFIT FOR PURPOSE
For further information on how to return items by post please see our returns section.
Right to Cancel (EU Only)
In addition to our returns policy, if you are a customer in the European Union you have the right to cancel your contract with us within 14 calendar days from the day after the date you received your order. This right does not apply to the following items: (1) items that have been sealed for hygiene reasons (e.g underwear, swimwear or pierced jewellery) if the seal has been broken; (2) CDs and DVDs if the seal has been broken; and (3) items that have been made to the customer’s specification or that are personalised. You will be responsible for the cost of returning a cancelled order to us.
To exercise your right to cancel follow the steps below:
- Complete and submit a web version of the Cancellation Form. Alternatively, write to us by email or include a letter with the items when you return them. Please state that you wish to cancel your contract and include your full name, address and order number.
- Return the items to us by post at your own cost and no later than 14 calendar days after the day that you sent us the Cancellation Form or other written notice of your cancellation. Please download an International returns label and once completed, affix it to the parcel and take it to your local posting office.
We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our Standard Delivery option. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
Please note: if you do not wish to cancel your entire contract and just want to return some of the items in your order you can return them in accordance with out standard return policy. Please see either Returns Policy for details.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Purchase of Products
When you place an order on our website we shall email you an order confirmation email. Our acceptance of your order does not take place until dispatch of the order, at which point the contract for the purchase of goods will be made.
Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘CHECKOUT & PAY’ button.
Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice. We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
- The product ordered being unavailable from stock
- Our inability to obtain authorisation of payment
- The identification of an error within the product information, including price or promotion
- If we suspect any fraudulent activity
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure.. Prices are subject to change without notice. These changes will not affect orders that have already been dispatched. Prices are inclusive of VAT (where applicable).
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
We continually update our website. From time to time the Gear shop may run special local promotions (which may not be available on our website) or we may offer special discounts online that are not available in store. Additionally, some website promotions may not be available to customers in particular jurisdictions.
All rights, including copyright, in this website are owned by or licensed to Leeds University Union. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of LUU.
We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.
These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.
These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.
Copyright © Leeds University Union
This website is owned and operated by:
- Leeds University Union
- Registered in England
- Company No. 7284768
- Charity No. 1136742
- Leeds University Union
- Lifton Place
- LEEDS LS2 9JZ