Visit our dedicated Covid-19 service updates page for the latest news about our delivery services and returns policy

COVID 19 Service Updates

Dear valued customers

Your well being and that of our employees is our number one priority. In response to the latest developments surrounding the Coronavirus, we have temporarily closed our retail store as of January 5th 2021. We are implementing a plan to support our teams during this time.

Our online store continues to operate as normal and high safety measures are in place to safeguard our customers and staff.

To ease uncertainty we have pulled together a list of Frequently Asked Questions which should hopefully ease any concerns.

Is my delivery safe? All of our carriers are taking the necessary precautions and have therefore introduced contactless deliveries, meaning there will be no direct contact with the driver.  

When will I receive my order?  We will try to get your purchase to you within 3-5 working days. However, due to additional health and safety measures, there may be a longer than usual delay during busy periods. You will receive tracking information once your order has been processed so please check this to determine the whereabouts of your order. We request that you bear with us, we will send your order to you as soon as we can but if you haven't received your order after 7 working days, please get in touch at gearsupport@leeds.ac.uk.

Can I return my goods if they are unsuitable?  We currently offer refunds and exchanges through the post - further instructions on how to do this can be found in our returns section of this website.

We send all our love to all those affected at this difficult time.