Below are frequently asked questions, you may find the answer for yourself
This is a short list of our most frequently asked questions. For more information about Gear, or if you need support, please visit our contact page.
We offer refunds or exchanges within 28 days, and you can either send the items back to us or return them to our store
If you’re posting items back to us, enclose a short note explaining what is wrong with your item. Once received, we will process your request within 10 working days and send you a refund confirmation email. Allow about 5 working days for payment to appear on your statement.
Our address is:
Gear, Leeds University Union, PO Box 157, Leeds, LS1 1UH
Returned items must be unworn and unwashed, in their original condition.
Yes! Not a problem. Pop into our store and we’ll be happy to help.
As we’re not for profit, all our products are priced to be super good value, so the student discount is already included! When ever we can reduce prices or make things even cheaper we will, so keep your eyes peeled for some bargains.
Of course! Get in touch and we’ll sort you out.
We do. Our students are a creative bunch so please send any ideas you have our way!